Shipping policy

SHIPPING POLICY

ORDER PROCESSING
Orders are normally processed within 2–3 business days, excluding weekends and public holidays. Processing may take longer during launches, promotions, or periods of unusually high demand.

UNITED STATES SHIPPING
Standard shipping to eligible United States addresses is free. Estimated transit time is 7–15 business days after processing. Delivery estimates are not guarantees.

ORDER TRACKING
When tracking is available, it will be included in the shipping confirmation email. Tracking may take up to several business days to update after the carrier receives the package.

ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction. We cannot guarantee changes after fulfillment begins.

DELAYS
Carrier delays, severe weather, holidays, customs, and other events outside our control may affect delivery. Contact us through the Contact page if tracking has not updated for an extended period.

LOST, DAMAGED, OR INCORRECT PACKAGES
If an order arrives damaged or incorrect, contact us promptly with the order number and clear photos. For packages marked delivered but not received, first check the delivery area, household members, neighbors, and the carrier. We will assist with eligible carrier inquiries where possible.

INTERNATIONAL SHIPPING
Availability, pricing, duties, taxes, and delivery estimates for destinations outside the United States may vary and will be shown at checkout when supported. Import charges imposed by the destination country are the customer’s responsibility unless stated otherwise.

Questions may be submitted through our Contact page.