Refund policy

RETURN AND REFUND POLICY

We accept eligible return requests submitted within 14 days of delivery. To request a return, contact us through the Contact page and include your order number, the reason for the request, and clear photos if the item arrived damaged or incorrect.

ELIGIBILITY
Items must be unused, unworn, unaltered, and returned in their original packaging. For hygiene reasons, used, applied, opened, or otherwise handled press-on nail products are not eligible for return. Custom or personalized products are final sale unless they arrive damaged, defective, or incorrect.

DAMAGED OR INCORRECT ITEMS
Inspect your order when it arrives. Contact us promptly if an item is damaged, defective, or incorrect so we can review the issue.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. Original shipping charges are non-refundable. Use a trackable shipping method; we are not responsible for returns lost in transit.

REFUNDS
Approved refunds are issued to the original payment method after the returned item is received and inspected. Processing time by your bank or payment provider may vary.

CANCELLATIONS
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing or fulfillment has started.

This policy does not limit rights that cannot be excluded under applicable consumer law.