Refund policy

Return & Refund Policy

We want your Gloss Tips Co order to arrive correctly and in good condition. Because press-on nails are personal-use beauty products, we do not accept returns or exchanges for change of mind, a change in preference, or an incorrect size selected by the customer. Please review each product's size and design details before ordering.

Damaged, defective or incorrect items

If your item arrives damaged or defective, or we send the wrong item, please contact us promptly after delivery. Include your order number, a description of the issue and clear photos of the item, packaging and shipping label. Please keep the item and packaging while we review your request. Opening the package to inspect a problem does not disqualify a valid claim.

For a confirmed defect, damage on arrival or fulfillment error, we will arrange a replacement or an appropriate refund. We will cover any return shipping we require for these cases. Please do not send items back until we provide instructions and the correct return address; the address printed on the parcel may not accept returns.

What is not covered

We cannot accept change-of-mind returns, size or style exchanges, or claims caused by normal wear, accidental damage after delivery, alteration, improper application or removal, or use that does not follow the product or adhesive instructions. These exclusions do not apply where the item was defective when supplied or where applicable law provides a remedy.

Refunds

We will notify you after reviewing your request and explain whether a return is required. Approved refunds are sent to the original payment method. If a return is required, the refund is processed after we receive and inspect it. Your bank or payment provider may take additional time to post the credit. We do not charge a restocking fee for an approved defect or fulfillment-error claim.

Shipping charges associated with a confirmed store error will be included in the resolution where appropriate or required by law. If you have not received an approved refund, contact us so we can check its status.

Late or missing deliveries

For a delayed or missing package, please contact us with your order number. We will investigate and arrange an appropriate resolution for a confirmed lost shipment. See our Shipping Policy for delivery estimates and tracking information.

Cancellations

Contact us as soon as possible to request cancellation. We will do our best to help before the order is processed, but cancellation cannot be guaranteed once processing begins. Shipped orders cannot be canceled.

Your rights and earlier orders

This policy does not limit rights or remedies that cannot be excluded under applicable consumer law. Orders placed before this policy was updated remain subject to the policy presented when they were purchased.

For help with an order, use our Contact page.